Customer Support

Delivery Terms
What is eKoLine?
If you are not satisfied with your purchase, you can either return your order for a full refund or exchange it for a different item. You can return or exchange for up to 30 days from purchase. Returned or exchanged products must be in the condition you received them and in the original box/packaging.
All packages on will be sent out via UPS. Average delivery times will range between next day and 5 days. offers a 3 month warranty on all new remotes and 1 month on eKo stock. offers Original Equipment remotes under the brand eKoLine. eKo stock remotes are reconditioned and tested before shipping. With eKo stock, there may be slight wear in each item but